One prompt. Different kinds of access.
A secure-storage PIN is different from an account password or SMS login code; a recovery code is different again.
| What you see | What it is for | What to keep separate |
|---|---|---|
| Secure-storage PIN | Restoring saved encrypted history, where set up. | Your account password. |
| Account password | Signing in to your account. | A successful login does not itself restore history. |
| SMS login code | An account sign-in or security check. | Not the same as a storage PIN. |
| Saved recovery code / cloud key | An alternative only when set up and offered. | Use your own method through the official flow. |
Keep the layers separate.
- 01
Official prompt
Confirm the prompt appears in Messenger or messenger.com.
What this tells youYou are checking the official prompt.
A request in an unrelated chat-viewer page is not a recovery route.
- 02
Your PIN
Choose only a recovery method shown for your account and that you set up or control.
What this tells youThe method belongs to your own account.
Use only the choices the official app offers; they are alternatives, not a sequence everyone must complete.
- 03
Alternatives
If none is available, preserve any device that still shows the history and read the reset warning before acting.
What this tells youAn existing copy stays available while you decide.
Keep the working device intact. Read the reset consequences before changing secure storage.
Use the option you actually have.
These are alternative situations. You do not need to complete all three.
Your recovery method is available
Use the method offered by the official prompt for your account. Keep it private.
Understand secure storage →History is still on another device
Preserve that access while you review the recovery options offered to you.
Review the alternatives →No method is available
Read the reset warning before acting. Deleting secure storage can permanently remove saved history.
Read the reset boundary →Keep this boundary.
Never enter a PIN, code or cloud-account password on this guide site or a chat-viewer page.
Preserve any device that still contains your history. A storage reset is not a shortcut around a missing recovery method.
References and current instructions
Go to the source.
Explains how your existing secure-storage PIN is used on a new device. Device labels and feature availability can change; use the current official page before taking action.
Restore encrypted chats with a PIN ↗Meta: encryption and secure storage ↗Explains protection in transit and recovering personal encrypted history.